PRIVACY POLICY R&B CAKE STUDIO LTD

By using blekcreations.eshops.mu, you agree to be bound by our Privacy Policy.

This privacy policy sets out how blekcreations.eshops.mu uses and protects any information that you give when you use this website.

blekcreations.eshops.mu is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified

when using this website, then you can be assured that it will only be used

in accordance with this privacy statement.

blekcreations.eshops.mu may change this policy by updating this page.

You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2021

What we collect

We may collect the following information:

Name

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer and purchased items

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services listed on the marketplace.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Complaints and Suggestions

You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting: info@blekcreations.com

For any other information, contact us via WhatsApp on 54484448 or call on 4182957

Payment

We accept multiple modes of payment such as Credit Cards, Bank transfers Juice. All payments by are secured by SSL (Secure Socket Layer).

blekcreations.eshops.mu processes payment through MIPS MyPay who does not store card details. MIPS My Pay is a PCI (Payment Card Industry) compliant payment ecosystem.

When you choose an online payment option, your card information is securely processed through the payment gateway of our national bank partner, MCB

Important: It is the buyer’s responsibility to verify, under 48 hours, that payment corresponds to what should have been paid and that payment has well been done. No reclamation can be made to MIPS after 48 hours.

DELIVERY POLICY R&B Cake Studio Ltd.

1. Delivery Cost

Free delivery island wide

2. Minimum Amount for Delivery Rs 800

No delivery below RS 800 order, but Take Away possible

3. Delivery Time

Orders confirmed before 4 p.m will be delivered the next day between 3 p.m. and 6 p.m.

(Orders confirmed after 4pm will be delivered after 2 days between 3pm and 6pm.)

4. No Delivery on Sundays

5. Order Confirmation

Orders will be confirmed after receipt of payment.

6. Pick up

If you choose to pick up your order at the shop you will receive a 20% cash discount.

7. Delivery Location

Items offered on our website are only available for delivery to addresses in Mauritius.

8. General Information/ Cancellation

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Items once paid for cannot be reimbursed or cancelled.

Orders confirmed before 4 p.m. will be delivered the next day between 3 p.m. and 6 p.m.This is an objective and does not represent a contractual obligation.
(Orders confirmed after 4pm will be delivered after 2 days between 3pm and 6pm.)

No Delivery on Sundays.

Delivery times depend indeed on the distances to be covered and on other external factors. Exceeding the indicated delay may not result in cancellation, refund or compensation.

Furthermore, in case you are not present at the delivery of your order at the address communicated to us, all the amounts claimed will remain due.

R&B Cake Studio Ltd. reserves the right to refuse delivery to a different address than the one entered when ordering.

9. If you have any questions about the delivery and shipment or your order, please contact us at eshop@blekcreations.com